Call Center | Tanzania







call center




CALL CENTER

A call center service is a centralized telephone system facility that is equipped to handle large amounts of customer telephone requests to businesses. Our Outbound and Inbound call routing services can handle any customer to business; business to customer; or business to business calls.
We provide cost-efficient and reliable call center solution in Tanzania, our customer service call center can handle all telephone communications with customers and provide an extension of any company’s marketing and customer care services by simply being presented by a recorded menu or a direct call to a live customer service representative with extensive features including but not limited to voice mailbox, voice recording, call queuing, calls parking and paging, call conferencing, automated attendant features, relational database integration, interactive voice response, ability to both send and receive faxes and third-party system integration.

Our Unique Call Center Features:

Inbound and Outbound Dialing

Live customer care & service representative.









WHAT DO THEY SAY?

Feedback from clients

"Before the service we were not in a better position to extract very crucial information such as average wait time per customer, amount of time it takes to offer a certain service and are our branch peak hours. This type of information plays a significant role in our decision making especially when we are considering optimizing our branch operations to serve our customers better."
"The fact that the team is full of young and dedicated Tanzanians who were willing to go extra mile to meet our requirements. The team is open minded and passionate in what they do. It was such a smooth relationship which provided mutual benefits."
"Now we have real time insights and data which helps us in our strategic decision making process"
"It is a full digital and user friendly solution. It brings convenience to customers by allowing them to interact with your institution on their own convenience hence this increases the overall experience. It will provide you with very important information which will play a significant role in your decision making process, nothing is powerful as data especially when you can collect in real time"
"In the era of uncertainties and disruptions you need a solution which will add value to your customers because our customers determine our current and future state. This solution will improve your customer experience while providing with ROI based on the information you can extract from it."

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