INTERACTIVE VOICE RESPONSE
We have an Interactive Voice Response (IVR) technology that automates customer interaction: by allowing callers to interact using touch-tone digits. IVR helps customer service through their own inquiries by following the IVR recorded audio instructions.
Our Unique Interactive Voice Response Features:
✓ Configure personalized recorded voice messages and prompts.
✓ A platform that engages with customers in real-time.
✓ Ability to handle large volumes of calls and thus provide your customers with a high level of customer satisfaction.
WHAT DO THEY SAY?
Feedback from clients
"Before the service we were not in a better position to extract very crucial information such as average wait time per customer, amount of time it takes to offer a certain service and are our branch peak hours. This type of information plays a significant role in our decision making especially when we are considering optimizing our branch operations to serve our customers better."
"The fact that the team is full of young and dedicated Tanzanians who were willing to go extra mile to meet our requirements. The team is open minded and passionate in what they do. It was such a smooth relationship which provided mutual benefits."
"Now we have real time insights and data which helps us in our strategic
decision making process"
"It is a full digital and user friendly solution. It brings convenience
to customers by allowing them to interact with your institution on their own
convenience hence this increases the overall experience. It will provide you
with very important information which will play a significant role in your
decision making process, nothing is powerful as data especially when you can
collect in real time"
"In the era of uncertainties and disruptions you need a solution which will add
value to your customers because our customers determine our current and future
state. This solution will improve your customer experience while providing with
ROI based on the information you can extract from it."
"Before working with FastHub we had issues with the platform that we were using,
it was crushing almost every day, it was hard to get the information in real-time,
delays from the support team on urgent issues, and the customization was limited,
duplication of data and information."
"When we started working with FastHub, life really became easier as I am managing people
responding to the platform so I could now see who did or say what and how many times, which
was not there on the previous service provider, the breakdown of data categories and information
can be easily understood and accessed, We get information in real-time and we have so much more
cool stuff that we couldn't before working with FastHub."
"What I would say make your service stand out first, You provide according to the client's
needs and recommendations (What you want is what you will get), The FastHub team is always there
to assist, clarify things and offer solutions to challenges, and most importantly it's within time."
"It is a full digital and user friendly solution. It brings convenience to customers by
allowing them to interact with your institution on their own convenience hence this increases
the overall experience. It will provide you with very important information which will play a
significant role in your decision making process, nothing is powerful as data especially when
you can collect in real time."
"The features that made us buying your product/service it’s the platform capacity and
what it build to do, being able to monitor what the team does individually, having information
well categorized, the platform customization, and the platform safety on making sure our
data and information are safe."
"I have been able to achieve everything that was a challenge or other provider before FastHub
couldn't provide (platform crushing immensely, delayed support from the team, complicated data
categories, duplication of data, etc.)"
"What's the main reason you recommend our product or service? For every company or organization
that knows what they want, how they want it to look & work and you can explain it well to FastHub,
they will make it happen and add even more cool stuff/features on top of your suggestions."
"I had no one stop center for ICT services, we had to find different service providers not like now we can access a lot of services from one provider (FastHub)."
"We needed an ICT infrastructures with high standards of services and quick maintenances responses"
"You have a quick problem resolving mechanism and collaborative IT personnel’s with services having low down fall on servers"
"You have updated technology and been an aggregator you have made things as you have integrated with many MNOs in Tanzania. That’s make a hustle free for a client to start integrating with every single Mobile operator."
"Technical support and Pricing"
"Hustle free integration to TCRA and MNOs"
"You have to consider market price when you do pricing to most of your products also have a special rates for re-sellers like us. Some of your service price are high compared to other aggregators"
"It was nice using your platform to collect data, as I used the FastHub platform learned a lot from it."
"Also, nice services you have from technical support and customer service. Sometimes the platform had some faults such as not collecting all data from the end-users and skipping some answers if your technical team would work on that. "
"FastHub platform has the best sorting and filtering functionality was impressed by it made things easier and saved time."
"Your product helped us to collect data for over 500 parents and accomplish our project at a particular time."
Po.Box 31206 Dar es salaam
Call: 0800 712 354 "Toll Free"
Mwai Kibaki Road
Plot No 307
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