Hosted or SIP aggregated IVR service




IVR




INTERACTIVE VOICE RESPONSE

We have an Interactive Voice Response (IVR) technology that automates customer interaction: by allowing callers to interact using touch-tone digits. IVR helps customer service through their own inquiries by following the IVR recorded audio instructions.

Our Unique Interactive Voice Response Features:

Configure personalized recorded voice messages and prompts.

A platform that engages with customers in real-time.

Ability to handle large volumes of calls and thus provide your customers with a high level of customer satisfaction.









WHAT DO THEY SAY?

Feedback from clients

"Before the service we were not in a better position to extract very crucial information such as average wait time per customer, amount of time it takes to offer a certain service and are our branch peak hours. This type of information plays a significant role in our decision making especially when we are considering optimizing our branch operations to serve our customers better."
"The fact that the team is full of young and dedicated Tanzanians who were willing to go extra mile to meet our requirements. The team is open minded and passionate in what they do. It was such a smooth relationship which provided mutual benefits."
"Now we have real time insights and data which helps us in our strategic decision making process"
"It is a full digital and user friendly solution. It brings convenience to customers by allowing them to interact with your institution on their own convenience hence this increases the overall experience. It will provide you with very important information which will play a significant role in your decision making process, nothing is powerful as data especially when you can collect in real time"
"In the era of uncertainties and disruptions you need a solution which will add value to your customers because our customers determine our current and future state. This solution will improve your customer experience while providing with ROI based on the information you can extract from it."

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