MOBILE INSURANCE

We have USSD and SMS Insurance platform enables insurance companies to send Bulk SMS to their customers reminding them of various information particularly the expiry date of their respective insurance plans and query of their plans using SMS Shortcode or USSD channel. FastHub is the best and leading Bulk SMS and SMS Gateway provider in Tanzania that offers best Bulk Messaging and SMS gateway services for high throughput delivery of SMS and short message services.

Our Unique Mobile Insurance Features:

✓ Acts as central database for customer relationship management.

✓ Can be used to send notification of government policy updates and national holiday and seasonal greetings such as Independence Day, New Year’s etc.

✓ Create a feedback pool, where by Insurance X can collect feedback directly from the public and respond to them accordingly.

✓ Remind insurers of their expiry dates and premiums and other queries.

WHAT DO THEY SAY?

Feedback from clients

Question 1 What was it like before you had our product or service?

"Before the service we were not in a better position to extract very crucial information such as average wait time per customer, amount of time it takes to offer a certain service and are our branch peak hours. This type of information plays a significant role in our decision making especially when we are considering optimizing our branch operations to serve our customers better."

Question 2 What made you happiest about working with our company?

"The fact that the team is full of young and dedicated Tanzanians who were willing to go extra mile to meet our requirements. The team is open minded and passionate in what they do. It was such a smooth relationship which provided mutual benefits."

Question 3 What have you been able to achieve since using our product or service?

"Now we have real time insights and data which helps us in our strategic decision making process"

Question 4 What's the main reason you recommend our product or service?

"It is a full digital and user friendly solution. It brings convenience to customers by allowing them to interact with your institution on their own convenience hence this increases the overall experience. It will provide you with very important information which will play a significant role in your decision making process, nothing is powerful as data especially when you can collect in real time"

Question 5 Is there anything else that you would like to comment on or say about the product or business?

"In the era of uncertainties and disruptions you need a solution which will add value to your customers because our customers determine our current and future state. This solution will improve your customer experience while providing with ROI based on the information you can extract from it."

Question 1 What was it like before you had our product or service?

"Before working with FastHub we had issues with the platform that we were using, it was crushing almost every day, it was hard to get the information in real-time, delays from the support team on urgent issues, and the customization was limited, duplication of data and information."

Question 2 What made you happiest about working with our company?

"When we started working with FastHub, life really became easier as I am managing people responding to the platform so I could now see who did or say what and how many times, which was not there on the previous service provider, the breakdown of data categories and information can be easily understood and accessed, We get information in real-time and we have so much more cool stuff that we couldn't before working with FastHub."

Question 3 What have you been able to achieve since using our product or service?

"What I would say make your service stand out first, You provide according to the client's needs and recommendations (What you want is what you will get), The FastHub team is always there to assist, clarify things and offer solutions to challenges, and most importantly it's within time."

Question 4 What's the main reason you recommend our product or service?

Question 5 Is there anything else that you would like to comment on or say about the product or business?

"The features that made us buying your product/service it’s the platform capacity and what it build to do, being able to monitor what the team does individually, having information well categorized, the platform customization, and the platform safety on making sure our data and information are safe."

Question 6 What have you been able to achieve since using our product or service?

"I have been able to achieve everything that was a challenge or other provider before FastHub couldn't provide (platform crushing immensely, delayed support from the team, complicated data categories, duplication of data, etc.)"

Question 7 What's the main reason you recommend our product or service?

"What's the main reason you recommend our product or service? For every company or organization that knows what they want, how they want it to look & work and you can explain it well to FastHub, they will make it happen and add even more cool stuff/features on top of your suggestions."

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