SMS and USSD based mobile survey platform

Mobile Survey


FastHub has the best and an easy-to-use real-time feedback-rendering platform that is using SMS and USSD based tools of conducting surveys for feature and smartphone users that help your business get the answers you need from your audience in real-time.
We make use of SMS Shortcode or USSD code tools for conducting simple and complex questionnaires or quizzes with a couple of questions that allows any mobile users to give real-time structured feedback to any business, enterprise or organization directly from their phones through opening a direct SMS or USSD session communication channel between companies and customers.
Several mobile surveys or quizzes can be conducted simultaneously, to create a survey or quiz the partner has to give it a name and specify the survey type, then questions are inserted as per relevant question type i.e., closed ended and open ended.

Our Unique Mobile Survey Features:

Get qualitative and quantitative feedback and insights of your service quality, market position.

Efficiently collect, respond and analyse data or information from your customer in real-time using text based mobile survey.


Feedback from clients

"Before the service we were not in a better position to extract very crucial information such as average wait time per customer, amount of time it takes to offer a certain service and are our branch peak hours. This type of information plays a significant role in our decision making especially when we are considering optimizing our branch operations to serve our customers better."
"The fact that the team is full of young and dedicated Tanzanians who were willing to go extra mile to meet our requirements. The team is open minded and passionate in what they do. It was such a smooth relationship which provided mutual benefits."
"Now we have real time insights and data which helps us in our strategic decision making process"
"It is a full digital and user friendly solution. It brings convenience to customers by allowing them to interact with your institution on their own convenience hence this increases the overall experience. It will provide you with very important information which will play a significant role in your decision making process, nothing is powerful as data especially when you can collect in real time"
"In the era of uncertainties and disruptions you need a solution which will add value to your customers because our customers determine our current and future state. This solution will improve your customer experience while providing with ROI based on the information you can extract from it."

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