OBD - Outbound Dialling


Outbound Dialling




OUTBOUND DIALLING (OBD)

We offer Outbound dialing solution in Tanzania. Outbound Dialling enables automatic dialling out of calls to a list of mobile users. OBD utilizes the Interactive Voice Response (IVR) calling system where the customer first listens to the pre-recorded audio promotion, and then punches corresponding DTMF (Dual-Tone Multi-Frequency) keys from the handset keypad to activate a service.

Our Unique Outbound Dialling Features:

Effective tool for subscription reminders, alerting subscribers in critical time for continuation of subscriptions.

Automated Voice Attendant.












WHAT DO THEY SAY?

Feedback from clients

"Before the service we were not in a better position to extract very crucial information such as average wait time per customer, amount of time it takes to offer a certain service and are our branch peak hours. This type of information plays a significant role in our decision making especially when we are considering optimizing our branch operations to serve our customers better."
"The fact that the team is full of young and dedicated Tanzanians who were willing to go extra mile to meet our requirements. The team is open minded and passionate in what they do. It was such a smooth relationship which provided mutual benefits."
"Now we have real time insights and data which helps us in our strategic decision making process"
"It is a full digital and user friendly solution. It brings convenience to customers by allowing them to interact with your institution on their own convenience hence this increases the overall experience. It will provide you with very important information which will play a significant role in your decision making process, nothing is powerful as data especially when you can collect in real time"
"In the era of uncertainties and disruptions you need a solution which will add value to your customers because our customers determine our current and future state. This solution will improve your customer experience while providing with ROI based on the information you can extract from it."

social Leave a Message social