QUEUE MANAGEMENT SYSTEM

We provide a solution that allows users to Queue via WhatsApp. Our unique features include;

✓ WhatsApp Application where customers request a queue ticket via WhatsApp in instead of waiting in line.

✓ SMS alerts to let customers know when it’s their turn and then Customers to rate their service experience at the branch

✓ Analytics data to inform businesses about daily operations.

✓ A webpage portal at the backend for staff queue management (calling, assignment, recall, cause, total queue number, daily reports etc.)

- A queue management system that will eradicate long queues at the bank. Customers will be able to request their tickets via WhatsApp which will calculate their waiting time in REAL TIME.

- On the backend a portal for employees such as Tellers, managers and other staff to run the digitalized queue by calling the customers on the queue by a CLICK of a button. Simple!

- WhatsApp has more than 2 billion active users per month, so why not utilize the most demanded application in the world for better customer experience and convenience since the customer is on the App daily.

WHAT DO THEY SAY?

Feedback from clients

Question 1 What was it like before you had our product or service?

"Before the service we were not in a better position to extract very crucial information such as average wait time per customer, amount of time it takes to offer a certain service and are our branch peak hours. This type of information plays a significant role in our decision making especially when we are considering optimizing our branch operations to serve our customers better."

Question 2 What made you happiest about working with our company?

"The fact that the team is full of young and dedicated Tanzanians who were willing to go extra mile to meet our requirements. The team is open minded and passionate in what they do. It was such a smooth relationship which provided mutual benefits."

Question 3 What have you been able to achieve since using our product or service?

"Now we have real time insights and data which helps us in our strategic decision making process"

Question 4 What's the main reason you recommend our product or service?

"It is a full digital and user friendly solution. It brings convenience to customers by allowing them to interact with your institution on their own convenience hence this increases the overall experience. It will provide you with very important information which will play a significant role in your decision making process, nothing is powerful as data especially when you can collect in real time"

Question 5 Is there anything else that you would like to comment on or say about the product or business?

"In the era of uncertainties and disruptions you need a solution which will add value to your customers because our customers determine our current and future state. This solution will improve your customer experience while providing with ROI based on the information you can extract from it."

Question 1 What was it like before you had our product or service?

"Before working with FastHub we had issues with the platform that we were using, it was crushing almost every day, it was hard to get the information in real-time, delays from the support team on urgent issues, and the customization was limited, duplication of data and information."

Question 2 What made you happiest about working with our company?

"When we started working with FastHub, life really became easier as I am managing people responding to the platform so I could now see who did or say what and how many times, which was not there on the previous service provider, the breakdown of data categories and information can be easily understood and accessed, We get information in real-time and we have so much more cool stuff that we couldn't before working with FastHub."

Question 3 What have you been able to achieve since using our product or service?

"What I would say make your service stand out first, You provide according to the client's needs and recommendations (What you want is what you will get), The FastHub team is always there to assist, clarify things and offer solutions to challenges, and most importantly it's within time."

Question 4 What's the main reason you recommend our product or service?

Question 5 Is there anything else that you would like to comment on or say about the product or business?

"The features that made us buying your product/service it’s the platform capacity and what it build to do, being able to monitor what the team does individually, having information well categorized, the platform customization, and the platform safety on making sure our data and information are safe."

Question 6 What have you been able to achieve since using our product or service?

"I have been able to achieve everything that was a challenge or other provider before FastHub couldn't provide (platform crushing immensely, delayed support from the team, complicated data categories, duplication of data, etc.)"

Question 7 What's the main reason you recommend our product or service?

"What's the main reason you recommend our product or service? For every company or organization that knows what they want, how they want it to look & work and you can explain it well to FastHub, they will make it happen and add even more cool stuff/features on top of your suggestions."

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